Frequently Asked Questions
inf988 Questions & Answers
From deposits and withdrawals to VIP benefits, account registration to sports betting — this page covers the questions inf988 players ask most.
Whether you're new to inf988 or have been playing for a while, this FAQ page answers all the common questions. We cover five topics: how to read football betting odds and handicaps, VIP tier benefits, ways to contact support, how to resolve account issues, and how to deposit with KBZPay, Wave Money, AYA Pay, and CB Pay. If you can't find your answer here, reach out to us anytime via 24/7 Live Chat.
Sports Betting
Odds show how many times your stake can be returned from a single unit bet on a football match. For example, if Team A wins at odds of 1.85, a bet of 10,000 Ks returns 18,500 Ks. There are several formats — Decimal, Fractional, and American — but inf988 uses Decimal format, so the higher the number, the more you can win.
Handicap betting adjusts the goal advantage given to the stronger team to level the competition against the weaker one. For example, if Team A is given a -1.5 Handicap, Team A must win by 2 or more goals for a bet on Team A to win. This makes the odds more balanced and increases the level of engagement.
Yes. At inf988 you can bet on EPL (English Premier League), MNL (Myanmar National League), and competitions from around the world. MNL matches — a favourite among Myanmar players — are covered too, so you can bet on the competition you love. Match schedules can be viewed in advance on the platform.
Live Betting (In-Play Betting) lets you place bets using real-time odds after a football match has already started. The odds differ from pre-match odds and change based on the score, momentum, and time remaining. Keep a close eye on how the match is developing before you decide, then jump in.
When a match ends, if your prediction was correct, your stake multiplied by the odds is automatically credited to your account. In the event of a cancellation or incomplete match, the situation will be handled according to the terms — please read the Terms & Conditions for full details.
VIP Benefits
VIP members receive weekly cashback bonuses, priority customer service, and early access to special promotions, depending on their tier. Every player who opens an account and plays regularly is automatically enrolled in the VIP program — as your tier rises, your benefits improve.
To move up a VIP tier, you need to keep playing consistently on the platform and place higher-value bets. Your play history and activity are recorded automatically and your tier is adjusted accordingly. The more genuine gameplay you do beyond bonuses, the faster your tier will rise.
Weekly Cashback returns a portion of the amount you lost during one week's play as a bonus. The cashback amount varies depending on your VIP tier — the higher your tier, the more cashback you receive. The cashback is credited to your account once a week.
inf988 has 4 VIP tiers — Bronze (weekly cashback up to 0.3%), Silver (weekly cashback up to 0.6%), Gold (weekly cashback up to 0.9%), and Platinum (weekly cashback up to 1.2%). Each tier you move up brings a higher cashback rate and more rewards.
Platinum tier is inf988's highest VIP level, with weekly cashback up to 1.2%. You also get priority customer service, early access to special promotions, and exclusive offers available only to VIP players. Direct support from the VIP support team is included too — Platinum is inf988's highest recognition for players.
Contact Support
Yes. inf988's customer support is available 24/7, so you can reach us at any time, day or night. Support is based on Myanmar Standard Time (MMT, UTC+6:30) but is also available for international players.
Yes. inf988's Live Chat support operates in Burmese, so there's no language barrier. The support team understands questions written in Burmese and can respond right away.
inf988 has 2 contact options — (1) Live Chat on the website (24/7, Burmese, instant replies) and (2) Email — you can send a detailed message to [email protected]. Note that Telegram, Viber, Messenger, and phone numbers are not available.
To get a faster resolution, have your username, the date and time the issue occurred, and — for deposit or withdrawal issues — the relevant transaction ID ready before contacting support. Attaching a screenshot helps too. Never share your personal password with the support team.
Account Registration & Login
If you've forgotten your password, you can reset it via the "Forgot Password" link on the inf988 Login page. You'll need access to your registered phone number or email address. If you're still having trouble, contact us via 24/7 Live Chat and the support team will help you out.
You can create a new account from the inf988 Login page by filling in the required details — it only takes a few minutes. You'll need either a Myanmar phone number or an email address to register. Please note that access is only available to those aged 21+.
That is correct. Under inf988's terms, each player is allowed to open only one account at a time. If a second account is found, bonuses may be cancelled or the account may be closed. If you have any account issues, contact us via Live Chat.
If you get a login error, start by clearing your browser cache and try again. Also check that Caps Lock is off. If the problem continues, double-check that your username is correct. The most common cause of login errors is an incorrect username or password. If nothing works, contact Live Chat.
Choose a strong password (including letters, numbers, and symbols) and never share it with anyone. Avoid logging in over public Wi-Fi. Don't forget to log out after each session. The inf988 support team will never ask for your password — watch out for phishing messages.
Deposits and Withdrawals
Log in to the platform, select KBZPay from the deposit options, transfer money to the inf988 KBZPay number shown, then enter the transaction ID. The minimum deposit is 10,000 Ks and funds will arrive in your account within a few minutes. If there is an issue, send a screenshot of the transaction to Live Chat.
To deposit and withdraw at inf988, KBZPay, Wave Money, AYA Pay and CB Pay — these 4 options are available. The minimum deposit amount for all 4 is 10,000 Ks and the minimum withdrawal amount is 10,000 Ks . Both Myanmar mobile banking and e-wallets are supported, with fast and smooth payments.
Select Wave Money from the deposit options, send money to the Wave Money number shown, then upload the reference number or screenshot of that transaction on the platform. You can send via the Wave Money app or through a Wave Store. You can start depositing from as little as 10,000 Ks.
Deposits normally arrive in your account within a few minutes. It may take slightly longer due to network delays, but should arrive within 30 minutes at most. If it has been longer than that, send your transaction screenshot to Live Chat and the support team will assist you right away.
The usual processing time for withdrawals is between 15 minutes and 2 hours. The minimum withdrawal amount is 10,000 Ks, and you must withdraw using the same method you used to deposit. Players who have claimed a bonus must meet the wagering requirement before withdrawing.
The inf988 Welcome Bonus is 100% of your first deposit, up to a maximum of 500,000 Ks. The wagering requirement is 15 times the bonus amount — for example, a bonus of 20,000 Ks means you must wager 20,000 × 15 = 300,000 Ks before the bonus can be withdrawn. Please note that the 15x wagering applies to the bonus amount only, not your own deposited funds.
Need more help?
If you cannot find the answer to your question in this FAQ, inf988's 24/7 Live Chat support is ready to assist you in Burmese right away. You can also reach us by email.
Log in to inf988 and open Live Chat